Support

A run failed. Was I charged?

No. Engine failures refund automatically, within the same minute. If a multi-model comparison fails halfway, you are refunded for the models that failed and keep the stems that succeeded.

My download link stopped working.

Links expire after one hour for safety. Reopen the desk or call the job status again to mint a fresh link. Files themselves stay for 60 days.

The file was rejected.

Limits: 100MB, 20 minutes, audio files only. Very short clips (under 12 seconds) can fail on some models; try a longer clip.

Do credits expire?

No. Never.

Can I use it from Claude or ChatGPT?

Yes. See the connect page: one URL, one free key, under two minutes.